Kmart.com
Kmart Wheelchair/Scooter Accessibility Internet Comment Form

Thank you for taking the time to give us your comments on the accessibility of our stores. The information you provide will assist us to better serve you and all of our customers. You may answer as many or as few of the questions as you would like, or just make comments in General Comments. A few questions and fields are required and are denoted with an asterisk (*). When you are finished, just click the Submit button at the bottom of the page.

Name:
Address:
City: State:     Zip:    
*Store location / Number: Store Finder  (Click on Store Finder link to find the Store Number)
*Date of visit: Click here to pick up the date
*Preferred method of contact:   Telephone    
                                                  E-mail           
                                                 Please do not contact me
*Do you use a wheelchair or scooter for mobility?       Yes       No
*Did you accompany someone who uses a wheelchair or scooter to the Kmart store?       Yes       No

*Please complete at least one of the following questions or comments:

General comments:
Parking:
Do you require accessible parking?       Yes       No
Were you able to find accessible parking?       Yes       No
If not, why not?:
Was the aisle next to your parking space unobstructed?       Yes       No
Comment about parking:
Sidewalks:
Were you able to access the merchandise displayed on the sidewalk?       Yes       No
Were you able to use the sidewalk to get to the store entrance?       Yes       No
Comments about the sidewalk:
Clothing departments:
Did you shop for clothing during this visit to Kmart?       Yes       No
If so, in what department(s)?
Were there paths of approximately 32 inches to at least one side of each clothing rack?       Yes       No
Comments on clothing departments:
Other merchandise:
Did you shop for non-clothing items during this visit to Kmart?       Yes       No
If so, in what department(s)?
Were you able to access the items you wanted to shop for?       Yes       No
If not, why not?
Was your access to merchandise obstructed by anything in the aisles, for example, boxes or equipment? Yes No
If so, was a Kmart employee working with the boxes or equipment or away from the boxes or equipment only briefly, for example, to assist another customer?       Yes       No
Comments on non-clothing departments:
Fitting rooms:
Did you use an accessible fitting room during this visit?       Yes       No
Was the accessible fitting room clear and unobstructed?       Yes       No
Did you have any problems using the accessible fitting room?       Yes       No
If so, please explain:
Comments on the fitting room:
Restrooms:
Did you use an accessible restroom during this visit?       Yes       No
Was the accessible restroom clear and unobstructed?       Yes       No
Did you have any problems using the accessible restroom?       Yes       No
If so, please explain:
Comments on the restroom:
Restaurant:
Did you eat at the restaurant during this visit?       Yes       No
Did you have any problems accessing the counter in the restaurant?       Yes       No
Did you have any problems using the soda, condiment or tableware dispensers in the restaurant?      Yes      No
Did you have any problems accessing the tables or seats in the restaurant?       Yes       No
If so, please explain:
Comments on the restaurant:
Customer Service Counter:
Did you use the Customer Service Counter during this visit?       Yes       No
Were you able to get to the Customer Service Counter through any lanes set up to direct the line?     Yes     No
Did the Customer Service Counter have an accessible area (approximately 36 inches high)?       Yes       No
Was the accessible area clear and unobstructed?       Yes       No
Comments on the customer service counter:
Other counters (jewelry, photo, electronics, layaway, etc.):
Did you use any other counters (besides customer service and checkout lanes) during this visit?      Yes      No
Which counter(s) did you use?
Were you able to get to the counter?       Yes       No
Did the counter have an accessible area (approximately 36 inches high)?       Yes       No
Was the accessible area clear and unobstructed?       Yes       No
Comments on the counter:
Checkout lane:
Did you use a checkout lane near the front of the store during this visit?       Yes       No
Did the store have one or more checkout lanes with signs indicating that they were accessible?       Yes       No
Was at least one accessible checkout lane open?       Yes       No
Comments on the checkout lanes:
Customer service:
Did you interact with any Kmart employees during this visit?       Yes       No
Did Kmart employee(s) provide adequate assistance to you?       Yes       No
Comments concerning customer service of Kmart employees: